The Phoenix

Return & Refund Eligibility

• Timeframe: Customers are eligible to request a refund or exchange within 30 calendar days from the date of delivery. Beyond this 30-day period, returns will not be accepted. During holiday events such as Christmas, Black Friday, Cyber Monday, Independence Day, Thanksgiving, and St. Patrick's Day, the return period is extended to 45 calendar days.
• Condition of Goods: The product intended for return must be in its original, unworn, undamaged, and unused condition. All tags should remain attached, and the original receipt and packaging must be included.
• Partial Refunds: In the situation where there is a minor, yet acceptable, issue with the product and the customer decides to retain it, a partial refund may be negotiated.
• Refund Process: Refunds will be processed and credited back to the original payment method used for the purchase. Your purchase will be refunded to your credit card or other form of payment within about 14 business days.
• Pre-return Contact: Prior to initiating a return, customers are required to contact our Customer Service Team at help@redtopboots.com. Any returns received without prior communication will not be processed.
• Return Address: Please do not return your order to the address marked on the parcel, as it is not our official return address. Always contact the Customer Service Team before attempting to return an item.

Return Shipping & Fees

• Return Label Fee: You can return or exchange the items. Please contact us and tell the reason for your return or exchange, and you will be provided with different shipping options. You may choose to send the items back to our designated return address on your own, or you can use our return shipping labels. Please note that a fixed $5 shipping fee and $5 handling fee each pair (For example: 1 pair for $10, 2 pairs for $15, 3 pairs for $20) will be deducted from your total refund amount when using our provided label. You can use a single return label to return multiple items from the same order. And the original shipping fee is non-refundable.

• Customer Responsibility: All costs associated with initial outbound or return shipping for purchases, exchanges, repairs, or refunds are the responsibility of the purchaser. Redtop Boots does not reimburse original standard or expedited shipping fees.

• Our responsibility: We provide free return and exchange service for all defective and flawed products, and you don’t have to pay any fees.

• International Returns: The pre-paid return label service is not available for orders shipped outside of the contiguous United States. If you wish to return an international order, please contact our customer service team to obtain the return address and instructions. You are responsible for arranging and paying for a trackable shipping method.

Exchange Shipping & Fees

• One Free Size Exchange: We offer one free size exchange per order for the same style in a different size. If you wish to change to a different style, please contact customer service to obtain an invoice for the price difference or a refund for the price difference.

  REDTOP will cover the shipping costs for the exchange.

  To be eligible, boots must be unworn, unscuffed, and in original condition.

• Additional Size Exchanges: 

  If a second size exchange is requested for the same order, a fee will apply:

  • $5 shipping fee, and $5 handling fee per pair

  These fees will be deducted from your refund or charged before the exchange is processed. All exchange items must be unworn, unscuffed, and in original condition.

• Our responsibility: We provide free exchange service for all defective and flawed products, and you don’t have to pay any fees.
• International Exchanges: The pre-paid return label service is not available for orders shipped outside of the contiguous United States. If you wish to exchange an international order, please contact our customer service team to obtain the return address and instructions. You are responsible for arranging and paying for a trackable shipping method.

NOTE

• Quality Issue Documentation: In the event of any quality-related concerns, customers are kindly requested to provide relevant images of the items in question. Upon receipt of such documentation, our Customer Service Team will carefully review it and promptly contact you with instructions on how to proceed with the return process.
• Return Packaging and Documentation: After receiving the return instructions, please repackage the item(s) using the original packaging and ensure that it is properly secured. If you choose to send the items back to our designated return address on your own, once the parcel has been dispatched, please provide the associated delivery number to our Customer Service Team for tracking purposes.
• Coupon-related Purchases: For purchases made using a coupon, if the promotional offer has ended at the time of return, REDTOP reserves the right not to refund the value of the coupon used.