Shipping Info
Redtop only provides shipping to the United States and Canada excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. The other countries can not be deliveryed now.
Affected by Covid-19, there will be some delay on the delivery.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. We try to make the delivery process as simple as possible, and we can send your order either to your home or workplace.Please make sure to provide us with the correct shipping address when placing your order, no changes can be made after dispatch.
Delivery Time Exceeded:
Due to weather and holidays, international shipping may be delayed. If your order is delayed, please contact us by email help@redtop.com, we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
1. Verification
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order; however, we will do our best to support your request.2.Processing
It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.3.Shipping
| To United States | Condition | Price |
| Standard Shipping 7-10 Bussiness Days | $0.00–$69.99 |
US$6.99
|
| Standard Shipping 7-10 Bussiness Days | $69.99+ (excludes $69.99) |
Free
|
| Expedited Shipping 3-5 Bussiness Days | US$15 |
| To Canada | Condition | Price |
| Standard Shipping 10-14 Bussiness Days | $0.00–$69.99 |
US$8.99
|
| Standard Shipping 10-14 Bussiness Days | $69.99+ (excludes $69.99) |
Free
|
Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If there is any shipping issue with your package , you must contact Customer Support within 180 days after your order was placed.
4.Delivery
It depends on the local courier, if it is not delivered in time, please contact us as soon as possible: help@redtop.com
All orders are shipped using courier services and can be tracked online.
Please login to your account to view the tracking information for your order.
All orders are shipped using courier services and can be tracked online.
Please login to your account to view the tracking information for your order.
**Please note that your tracking information might not be visible on your account once your order leaves our warehouse since we need to receive this information from the courier and upload it into our system. However, if you cannot see your tracking number within 72 hours of placing your order, please contact us via email at help@redtop.com
**Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than the expected date due to an invalid address, customs clearance procedures, or other causes.
**Please contact us within 1 months of shipment if the package does not arrive in time, our representative will get back to you on Mon-Fri, 9AM-5PM(PST). Note that overdue requests may not be accepted.
EMAIL: help@redtop.com
Service hours: Mon-Fri, 9AM-5PM(PST)
Service hours: Mon-Fri, 9AM-5PM(PST)
