Shipping Protection

To keep your boots looking their best, follow these simple steps:

• Clean Regularly: Wipe away dirt and dust with a soft, damp cloth. For tougher stains, use a leather cleaner designed for boots.
• Condition Leather: Use a leather conditioner every 2–3 months to maintain suppleness and prevent cracking. Apply evenly and buff with a soft cloth.
• Dry Properly: If your boots get wet, stuff them with newspaper and let them air dry away from direct heat sources.
• Protect from Elements: For suede or faux suede boots, use a water and stain repellent spray. Reapply every few weeks.
• Storage: Store your boots in a cool, dry place, away from direct sunlight. Use boot trees to help maintain their shape.

By following these steps, your boots will stay comfortable, stylish, and durable for years to come.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.