How long will it take to receive my order?

There are two shipping methods: standard shipping and express shipping. Standard Shipping:- Standard shipping within the United States typically takes 5-8 business days.- Standard shipping to Canada usually takes 6-10 business days.- The cost for standard shipping is $10. Express Shipping:- Express shipping within the United States typically takes 1-2 business days.- Express shipping to Canada is currently not supported.- The cost for express shipping is $20. Note:- Processing time usually takes 2 business days. Orders placed on weekends or holidays will be processed within the next 1-2 business days.- Delivery time is an estimated timeframe and is calculated from the shipping date, not the order date. Delivery time may be longer than expected due to invalid addresses, customs clearance procedures, or other reasons.For more details, refer to the shipping policy on our website: https://www.redtop.com/pages/shipping-info

How to track my order?

You can use our website's tracking page: https://www.redtop.com/pages/how-to-track. Alternatively, you can use other courier tracking websites like 17track: https://www.17track.net/en. Just input your tracking number, which we usually email to you after we've shipped your order, and you're all set!

Do you ship internationally?

We currently only support delivery to destinations within the United States and Canada. However, the origin of the goods is not limited to the US; packages may be sent from abroad.

I never got my order, what to do?

Please contact the post office +1 (800) 275-8777 to ask where the package is. If there is any progress, please feel free to contact me.Customer service email address: help@redtop.com

How do I cancel my order?

Please contact the staff by email within 1 day to help you cancel your order.If you fail to contact the staff in time and the order has already been dispatched you cannot cancel it, you can only wait for the order to be delivered and then initiate a return on your own. We will issue a refund upon receipt of the goods.

I didn't receive an order confirmation email, what should I do?

The order confirmation email will be sent as soon as your payment is successful. If you don't receive the email, please check your spam folder in your email category, these order confirmation emails as well as shipping confirmation emails are most likely automatically categorized as spam.After you have found the emails, please remove them from the spam category. Thank you!

What is your return policy?

Please check our return/refund/exchange policy：https://www.redtop.com/pages/return-policy

How long will the refund take to arrive?

In general, refunds will be made to your original payment method within 3 to 5 business days after review and approval.

How do I return or exchange my order?

To start a return or exchange, simply head to https://www.redtop.com/a/returnzap follow the prompts, then mail your package back to us! We’ll send you a notification as soon as your refund has been inspected and processed, or your requested exchange is on its way. Once Redtop receives your returned product, Redtop will inspect it and perform a quality check to ensure it meets the condition as stated in this Returns and Exchanges Policy. Following inspection, Redtop will send you a notification as soon as your refund has been processed, or your requested exchange is on its way. If you are eligible for an exchange or refund, Redtop will either provide you a refund back to your original form of payment or we will ship your exchange product, as applicable.

What are your customer service hours?

Our customer service team is available Monday through Friday, 6:00 p.m. to 3:00 a.m. (time zone is Pacific Time Zone).

My payment was not successful, what should I do?

Please make sure that the payment information you have entered is accurate. If the problem persists, please contact your bank or credit card provider for assistance. Or you can contact our customer service and a payment invoice will be issued for you to re-pay.

Do you support installment payment?

Yes, we support installment options, please check the purchase page for more information.

Are there any current promotions?

Please check our promotions page or sign up for our newsletter by entering your email address to receive the latest promotions.

Can I use a coupon code? How do I use it?

On the checkout page, you can enter your coupon code and click Apply to enjoy the discount.

How do I post a product review on your website?

After logging into your account on our website, you can find the "Write a Review" option on the product page and post your review. We also have a selection of users who share their experience with our products, so check the emails you receive and click on the link to post a review.

Can I trust the product ratings on the website?

Our product ratings are provided by real users and can be trusted. You can also read reviews from other users for more information.

What are your active social media accounts?

Our active social media accounts are Facebook and Instagram, you can find the social media icons at the bottom of our website and click on the links to visit our social media pages.

How do I contact the customer service team?

You can contact us through our social media channels or by email. Email: help@redtop.com

How does your site protect my personal information?

We take strict security measures to protect your personal information, We will never sell or disclose your personal information to third parties. Please see our Privacy Policy page for details：https://www.redtop.com/pages/privacy-policy

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