How do I return or exchange an item purchased using Installments by Afterpay?

You can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return Policy.

Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.