FREQUENTLY ASKED QUESTIONS
The standard shipping time is 7-10 bussiness days. The expedited shipping time is 3-5 bussiness days. The pre-sale order shipping time will be 30 days later.
Shopping at Redtop is easy. Simply follow the steps below.
1) Add some item(s) into your Shopping Bag.
2) Check out when item selection is completed.
3) Log in your Redtop account.
4) Complete shipping and billing information.
5) Fill in payment information and then click the CONTINUE button to complete the purchase.
Use our Size Guide tool to find the best size based on your measurements. For more specific sizing information,please feel free to reach out to our Customer Care Team and we'd be happy to help you find the perfect fit!
At Redtop, we take pride in our dedication to making sure that all of our pieces are true to size. The best way to choose the right size for you is to take your measurements according to our Size & Measurements' guide above.
(American Express)(Apple Pay)(Google Pay)(Mastercard)(Shop pay)(Visa)
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase. Please note that Redtop does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.
1) Please contact us via email to request an exchange. We'll send you exchange instructions within 24 hours.
2) Once we reply to your request, you will receive the return address.
3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
4) When we receive your package, we will process your exchange as soon as possible.
Contact us at firstname.lastname@example.org to start your return. Once we receive your request, we’ll be in touch and provide return instructions and refund options - you'll need to reply with your preferred refund option. You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us. That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
“Good soles need even better care.” Soles are no different than souls and the better you care for them, the better they will stay by your side during tough times as the roads get harder. Shoes reflect one’s personality and when you care for your shoes, you are also taking care of yourself.
Even though you might have different shoes for different days and occasions, you should never let beautiful soles(shoes) sit unmoved in one place. Give them the care they need, after all, they are your solemates. --from dmodot.com
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