Redtop only provides shipping to the United States and Canada excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. The other countries can not be deliveryed now. 

Affected by Covid-19, there will be some delay on the delivery.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. We try to make the delivery process as simple as possible, and we can send your order either to your home or workplace.Please make sure to provide us with the correct shipping address when placing your order, no changes can be made after dispatch.

Delivery Time Exceeded

Due to weather and holidays, international shipping may be delayed. If your order is delayed, please contact us by email sales@redtop.com, we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

1. Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order; however, we will do our best to support your request.

2.Processing

It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.

3.Shipping

To United States:

Standard Shipping 5-10 Bussiness Days: Free shipping on order $49.99+(excludes $49.99); Under $49.99 by $6.99 shipping fee.

To Canada:

Standard Shipping 5-14 Bussiness Days: Free shipping on order $49.99+(excludes $49.99); Under $49.99 by $8.99 shipping fee.

Notes:

1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

4) If there is any shipping issue with your package , you must contact Customer Support within 180 days after your order was placed.

4.Delivery

It depends on the local courier, if it is not delivered in time, please contact us as soon as possible: sales@redtop.com

All orders are shipped using courier services and can be tracked online.

Please login to your account to view the tracking information for your order.

**Please note that your tracking information might not be visible on your account once your order leaves our warehouse since we need to receive this information from the courier and upload it into our system. However, if you cannot see your tracking number within 72 hours of placing your order, please contact us via email at sales@redtop.com

**Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than the expected date due to an invalid address, customs clearance procedures, or other causes.

**Please contact us within 1 months of shipment if the package does not arrive in time, our representative will get back to you on Mon-Fri, 9AM-5PM(PST). Note that overdue requests may not be accepted.

ADDRESS: 10th Floor, Building 2, Dingxin Financial Center, No. 8 Qianshan North Road, Luyang District, Hefei City, Anhui Province(Please note that this is NOT a return address.)

PHONE: +86 159 5595 8467

EMAIL: sales@redtop.com

Service hours: Mon-Fri, 9AM-5PM(PST)

Warranty and Returns

At REDTOP, customer satisfaction is always our top priority.Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.

How to Reach Us

Contact us and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Our Solutions:

1. REDTOP'S Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when REDTOP is responsible for shipping the wrong item/ size. We do not charge restocking fees.

2.Customer's responsibility:

Incorrect order(size of item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost. We do not charge restocking fees.

3.For customers who use free shipping and request a return or exchange, we will deduct $6.99（the Canada is $8.99） per pair of shoes for shipping costs for customers who qualify for secondary sales.

Please note ：Keep the original shipping box in a good shape in case you'd like to issue a return afterwards

Rejecting Shipments – Flat Fee

If you cancel an order after it shipped out, or refuse delivery of an order, we reserve the right to charge a flat fee of $6.99(Canada is $8.99) to partially cover our shipping costs. We cannot intercept or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $6.99(Canada is $8.99).

Returns of New and Unused Items Outside the 30-Day Window:

If you wish to make a return outside of the 30-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.

Satisfaction Guarantee

Your satisfaction is our priority!If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.

Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours

Credit card refunds: Between 7-14 business days

Wallet refunds: Up to 24 hours.

For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.

Please contact us for further help. We will do our very best to help you and reply to all messages on Mon-Fri, 9AM-5PM(PST).

ADDRESS: 10th Floor, Building 2, Dingxin Financial Center, No. 8 Qianshan North Road, Luyang District, Hefei City, Anhui Province(Please note that this is NOT a return address.)

PHONE: +86 159 5595 8467

EMAIL: sales@redtop.com

Service hours: Mon-Fri, 9AM-5PM(PST)